Kontaktinformationen
Frequently Asked Questions
How long will it take to get a reply?
Chat and email replies are usually sent within an hour, and often even faster. If you receive a message at night, you will usually receive a reply by 8:00 AM EST the next morning. If you have any emergencies during the day, please contact us between 8:00 AM and 8:00 PM EST by calling (470) 208-2865.
What are your customer service hours?
Chat and Email: 24/7 service - You can send a message anytime and we will reply within an hour during peak hours. If you contact us at night, you will usually receive a reply by 8:00 AM EST the next morning. Phone: Daily from 8:00 AM to 8:00 PM EST by calling (470) 208-2865. You will communicate directly with live customer service representatives from vxyeyz - we do not outsource customer service.
How do I check my order status?
Please check your shipping confirmation email for the tracking number, or fill out the form with "Order Status" and your order number in the subject line – we will check and reply to you as soon as possible. Most freight orders ship within 3-7 business days; lift orders may take 1-3 weeks, depending on the model and warehouse stock.
What is the warranty coverage?
Each manufacturer has its own warranty terms – typically 1-3 years for structural components and 1 year for spare parts. Please visit the respective brand's product page (e.g., Katool, Triumph) for specific terms. To submit a warranty claim, fill out this form with "Warranty Claim" in the subject line, attach a photo of the problem, and provide your order number.
How to return an item?
Please see our return policy for details. To initiate a return, fill out this form with "Return" in the subject line and provide your order number. We will reply to you within one business hour with an RMA number and return instructions.
Chat online or email anytime (24/7): Use the chat window on this website or email dimaseleznev495@gmail.com
Phone (8 a.m. to 8 p.m. ET daily): (470) 208-2865
You will receive a direct response from Landon or Hunter. We do not outsource technical support.